1. Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Billing and payment information
• Appointment booking details
• Information you voluntarily provide during consultations, forms, questionnaires, or communications
• Website usage information through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Provide and deliver our services
• Process bookings and payments
• Communicate regarding appointments and services
• Send newsletters, updates, and promotional content (you may unsubscribe at any time)
• Improve our website and user experience
• Meet legal and regulatory obligations

3. Email Marketing

If you subscribe to our newsletter or free resources, we may send you emails containing updates, educational content, offers, events, and other information related to Illuminated Soul Healings. You may unsubscribe at any time using the link provided in our emails.

4. Payment Processing

Payments may be processed through secure third-party payment providers. We do not store your full payment card details on our servers.

5. Calendly and Third-Party Services

Our website may integrate with third-party services including:

• Calendly
• Email marketing platforms
• Payment providers
• Website analytics tools
• Social media platforms

These providers may collect information in accordance with their own privacy policies.

6. Cookies

Our website may use cookies and similar technologies to improve website performance, analyze traffic, and enhance your browsing experience. You can modify your browser settings to decline cookies if preferred.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, disclosure, or loss. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

8. Confidentiality

Information shared during healing sessions is treated with respect and confidentiality. However, confidentiality may be limited where disclosure is required by law or where there is a serious risk of harm to yourself or others.

9. Access and Correction

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details below.

10. Children’s Privacy

Our services are intended for individuals aged 18 years and over unless parental or guardian consent has been provided.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy, please contact: Illuminated Soul Healings
Email: hello@illuminatebysophia.com.au
Instagram: @illuminatewithsophia